Yourco®, the frontline workforce platform that helps organizations reach every frontline employee, manage critical workforce interactions and automate routine work with AI, today announced Yourco Frontline Agents, purpose-built agents designed to handle everyday frontline requests and workflows through SMS.
Yourco’s first three Frontline Agents demonstrate how AI can take on different types of work across HR and operations, from managing employee call-offs to making benefits and operational knowledge easier to access.
For organizations with large, distributed frontline workforces, these interactions happen around the clock and don’t always happen when or how they need to. Employees may need information or have something to report when HR, operations or a manager isn’t available.
When interactions do happen, the work behind them can require significant time and attention to interpret requests, find information, collect details and follow up. Frontline Agents take on more of that repetitive work, giving HR, operations and managers more time for work that requires their expertise and attention.
Employees simply text their company’s Yourco number. No company email or mobile app required. Frontline Agents can answer questions using approved company information or handle next steps within supported workflows.
“After working with thousands of organizations that employ a frontline workforce, we have learned that helping these folks take advantage of the power of AI presents a very different challenge,” said Brodie Meyer, co-founder and CEO of Yourco. “Many frontline employees aren’t sitting at a computer all day, and they shouldn’t have to learn a new AI tool just to benefit from it. With Yourco, they text the company number they are already used to texting, and an Agent can step in when it’s needed.”
The initial Yourco Frontline Agents include:
The Call-Off Agent manages the process that begins when an employee reports an absence, interpreting the employee’s message, collecting required information, categorizing the call-off and supporting next steps. This reduces manual follow-up and gives managers and operations teams faster access to staffing information.
The Benefits Agent helps frontline employees get relevant information from employer benefits materials approved for the Agent, reducing the time HR spends finding and delivering existing information and freeing up capacity for work that requires HR expertise and attention.
The Maintenance Agent uses AI to help authorized frontline employees find relevant information from approved operational documentation, making operational knowledge easier to access across the frontline.
Frontline Agents can take on routine work while HR, managers and operations teams remain involved when human judgment or intervention is needed.
Yourco’s vision extends beyond these initial Agents. The company is building toward AI that can work alongside frontline employees, HR, managers and operations teams across the employee lifecycle and day-to-day operations, within the same communications employees already have with their organization.
Many enterprise AI tools are delivered through workplace applications that frontline employees do not regularly use. Yourco gives enterprises a way to instantly deploy AI to the frontline workforce through SMS, without requiring employees to download or use a mobile app.
About Yourco
Yourco® is a frontline workforce platform built for enterprises with large, distributed workforces. Through two-way SMS, organizations can reach and interact with frontline employees. No company email or mobile app required. The platform manages critical workforce communication and workflows, with AI handling routine requests and automating repetitive work. HR, operations and corporate leaders gain greater visibility across the workforce, helping them make better-informed decisions and reduce organizational risk. Yourco supports tens of millions of frontline employee interactions and is built for the scale and complexity of some of the world’s largest organizations. Learn more at www.yourco.io.
Follow Yourco on LinkedIn at https://www.linkedin.com/company/yourcohq
View source version on businesswire.com: https://www.businesswire.com/news/home/20261021367222/en/
Media gallery
